Legal

Terms of service

The terms that govern your use of Nexus ReGen's platform and website. Enterprise customers are typically governed by a separate master services agreement, which prevails where it conflicts with these terms.

About these terms

These terms are an agreement between you and Nexus ReGen Limited (“Nexus ReGen”, “we”, “us”), a company registered in England & Wales (company no. 15320555), registered office 5 Hazelgrove Road, Haywards Heath, RH16 3PH. They govern your use of the Nexus ReGen platform (the “Platform”) and this website (the “Site”). By using the Platform or Site you accept these terms. If you’re accepting on behalf of an organisation, you confirm you’re authorised to do so.

If your organisation has signed a master services agreement (“MSA”), order form, or other written agreement with us, that agreement governs your use of the Platform and prevails over these terms wherever they conflict.

The platform & site

The Platform is a materials-management and intelligence service for the construction industry, including a marketplace for the exchange of materials. We grant you a non-exclusive, non-transferable right to access and use the Platform for your organisation’s internal business purposes, in line with your plan or agreement, for as long as these terms apply.

Accounts & eligibility

You must be at least 18 and able to enter a binding contract. You’re responsible for your account, for keeping your credentials secure, and for everything done under your account. Tell us promptly at [email protected]if you suspect unauthorised access. We may suspend an account where we reasonably believe it’s necessary to protect the Platform or other users.

Acceptable use

You agree to use the Platform and Site only for lawful purposes and within your contractual permissions. You must not misuse the service — including by attempting to reverse-engineer, copy, disrupt, overload, gain unauthorised access to, or interfere with it or other users. Detailed content standards and prohibited uses are set out in our Acceptable Use Policy, which forms part of these terms.

Marketplace transactions

Where the Platform lets users list, bid on and exchange materials, Nexus ReGen provides the marketplace but is not a party to the transactions between users. Listings and transactions are governed by our marketplace policies — including the Listings Policy, Service Specification and Soils and Aggregates Quality Policy. Users are responsible for the accuracy of their listings and for meeting their own legal and regulatory duties when moving materials.

Your data & content

You own the data and content you upload to the Platform. You grant us the limited right to host, process and transmit it as needed to provide the service to you. We process personal data as described in our privacy policy. We don’t share your content with other customers, and we don’t use it to train AI models. You’re responsible for having the right to upload the content you submit, and for keeping your own copies of anything important.

Fees & payment

Where charges apply, they’re set out in your order form, plan or MSA. Unless stated otherwise, fees are exclusive of VAT, payable in advance, and non-refundable except where the law requires. We may suspend access for non-payment after giving you notice. We may change our standard fees on renewal, with reasonable notice.

Availability & support

We aim for high availability but can’t guarantee the Platform will be uninterrupted or error-free. We carry out planned maintenance and will give advance notice where reasonably possible. Any service-level commitments and support arrangements are those set out in your agreement with us.

Our intellectual property

The Platform, the Site, and all software, design, content and trade marks we provide remain our property (or our licensors’). These terms don’t transfer any of those rights to you beyond the right to use the service as described. You must not remove or obscure our notices or branding.

Third-party services

The Platform and Site may link to or integrate with third-party services. We’re not responsible for those services, and your use of them is governed by their own terms.

Term & termination

These terms apply for as long as you use the Platform or Site. Either of us may terminate as set out in your agreement, or — for accounts without a separate agreement — on reasonable notice. We may suspend or terminate access immediately if you materially breach these terms or use the service unlawfully. On termination your right to use the Platform ends; we’ll handle your data in line with our privacy policy and Data Retention Policy.

Warranties & disclaimers

We provide the Platform and Site with reasonable skill and care. Beyond that, and except as expressly stated in your agreement, the service is provided “as is” and we exclude all other warranties to the fullest extent the law allows. We don’t warrant that the Platform will meet every requirement or be free of all errors.

Liability

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law — including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we’re not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill; and our total liability is as set out in your applicable agreement with us. Where no agreement caps our liability, our total liability is limited to the fees you paid us in the 12 months before the claim.

Changes

We may update these terms from time to time. When we do, we’ll change the ‘updated’ date above and, for material changes, give reasonable notice. Continuing to use the Platform or Site after a change means you accept the updated terms.

Governing law

These terms, and any dispute arising from them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

General

You may not assign these terms without our consent; we may assign them as part of a reorganisation or sale of our business. If any part of these terms is found unenforceable, the rest continues to apply. A failure to enforce a term isn’t a waiver of it. These terms (together with any MSA, order form and the policies referenced here) are the entire agreement between us on their subject matter.

Contact

Nexus ReGen Limited, 5 Hazelgrove Road, Haywards Heath, RH16 3PH. Questions about these terms? Email [email protected].